PNM Warns of Phone Scams Targeting PNM Customers This Holiday Season

Persistent scammers threaten to shut off power unless customers pay

PNM is warning customers across New Mexico to be on the lookout for phone scams in the weeks leading up to the holidays.

PNM is receiving reports that scammers are adding a fake PNM caller ID or adding a fake 505 prefix to your phone number to get you to answer, making you think it’s legitimate.

Once you have it on the phone, the scammer claims to be from PNM, claims you are behind on your bill, and threatens to shut off your electricity unless you pay within the hour with a prepaid card or electronic bank transfer.

More than 1,900 scam reports have been reported to PNM this year alone. Scammers typically demand between $200 and $500 for residential customers and more than $1,000 for business customers, and 91 percent of customers say the scammers contacted them by phone rather than an alternative way, such as in person or by mail. electronic.

Spikes in scam reporting often occur during the holidays when more people are home and rely on electricity while cooking Christmas or other holiday meals. Scam reports show that customers went against their better judgment, reacted in fear, and ignored scam red flags that they were afraid of losing power during the holidays.

Don’t be a victim, what to watch out for:

  • The scammer has a caller ID that says PNM or will add a 505 prefix to try to locate you
  • The scammer may know your name, address and will claim that you are behind on your PNM bill
  • The scammer will claim that a technician is on the way to disconnect your power within an hour
  • The scammer will require you to pay over the phone to prevent power from being disconnected
  • The scammer only accepts payment over the phone through a prepaid card, gift card, or electronic transfer
  • If the caller calls at odd hours, on the weekend or on a holiday, it’s a scam.

What to do if you receive a call from a suspected scammer:

  • Start the call yourself. Tell them firmly that you will contact PNM directly using the number on your bill, which is 888-DIAL-PNM (888-342-5766) or chat with us at pnm.com
  • Do not take the statements as truth. Check your own PNM bill to check your balance by logging into your pnm.com account and check for a disconnection notice on your bill. You can also send a text message to the PNM by sending #BAL to 78766 to immediately get your account balance.
  • Check the clock and calendar. Scammers often call after business hours or on holidays, making it difficult to verify and causing you to avoid red flags by reacting in fear. PNM does not shut off power on weekends or holidays and never shuts off power without prior written notice.
  • Never provide banking information over the phone unless you initiate the call to a number you know to be legitimate, even if the caller insists they have a past due bill or their power will be shut off. PNM does not require bank information by email or phone and will not force you to pay by phone as your only option.
  • If the caller demands payment with a prepaid card, gift card, or money transfer, it’s a scam. Legitimate businesses do not require payment with cash top-up cards (like MoneyPak, Vanilla, or Reloadit), gift cards (like iTunes or Amazon), electronic bank transfers (like Zelle), or cryptocurrencies (like Bitcoin).
  • Listen to your instincts. If the caller is convincing but threatening, simply hang up and initiate contact with PNM yourself.
  • Report the scam. Immediately report all details of the scam, or attempted scam, to PNM at PNM.com/scams and the FBI in IC3.gov. PNM uses the details in your report to help spread awareness of new scams and the FBI collects the details through their Internet Crime Reporting (IC3) because these scammers are using VoIP telecommunication phone lines to scam customers, which is a federal crime.



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