Microsoft: Remote Desktop on Windows 11 22H2 broken, but Task Manager is your friend

Windows 11 logo with a bug

Bugs and issues in Microsoft’s new Windows 11 22H2 operating system keep increasing. For example, the company has finally acknowledged that the game performance issues in the new version of Windows are real after several complaints from users and reviewers. The printer issues also forced Microsoft to install an update block, though this has now been removed after reaching a resolution.

The latest issue is related to Remote Desktop connections where the Redmond company says Remote Desktop app might stop responding on Windows 11 22H2.

After you install Windows 11, version 22H2 (also called Windows 11 2022 Update), the Windows Remote Desktop app may stop responding when you connect through a Remote Desktop Gateway or Remote Desktop Connection Broker .


This issue can be seen when the client is in the “Load Virtual Machine” or “Set Up Remote Connection” steps, and can occur regardless of the operating system version installed on the remote computer. In some cases, the error message “Your Remote Desktop Services session has ended” may appear.

Microsoft says that home users are unlikely to run into this, as the connection process is different. The company has provided a simple solution to the problem involving the good old task manager:

alternative solution:

If the Remote Desktop application stops responding, you can use Windows Task Manager to terminate it.

  • Hold down the Ctrl, Shift, and Esc keys on your keyboard.
  • Select Processes in the menu on the left side
  • In the list that appears, find the process mstsc.exe
  • Right-click on the process name and select End Task

Apart from this, Microsoft has also provided steps to add a Group Policy to disable UDP, which should prevent this issue from arising. However, there is also a word of caution here related to WAN and how you may experience performance regression with this. Therefore, it is recommended that this group policy change be reverted when the issue is resolved after a future Windows update.

Microsoft writes:

Caveat: Remote desktop sessions that connect via WAN (Wide Area Network) may experience poor performance after applying the following workaround. Setting this policy also disables User Datagram Protocol (UDP) for all Remote Desktop connections made from the device. We strongly recommend that this group policy change be reverted once this issue is resolved in a future Windows update.

Here are the steps to disable UDP:

Devices that have encountered this problem can resolve it by setting a special Group Policy.

  • Open the appropriate group policy editor.
    • ​For managed devices (common for businesses and organizations), open the Group Policy Management Console and create or edit a policy for your customers
    • ​For unmanaged devices (common for home users), open the Group Policy Editor. This can be achieved by opening the Start menu and typing in group policy. select Edit group policy From the results
  • Using the panel on the right hand side, navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client
  • From the left side panel, double click on policy settings Disable UDP on the client and set it to Activated
  • Select okay and reboot your device(s) to apply the policy settings

The company says that it is working on a solution to fix the problem.

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